In conversations with my team, we said, ‘We need a Zocdoc for vaccines.’ And, it turns out, Zocdoc already had one.” “We realized that the problems we had with testing would be the same problems we have with vaccinations. “For some people, making vaccination more convenient will mean the difference between whether they get vaccinated or not, and we want to bring down every barrier that we can,” said Christina Hildreth Anderson, Chicago’s deputy commissioner and chief of operations for COVID-19 response for the Chicago Department of Public Health, in a recent interview. The city used the Zocdoc Vaccine Scheduler built on Amazon Web Services (AWS). However, for vaccines, the team leading the city’s COVID-19 vaccination response was determined to deliver a more seamless experience for residents. Like many municipalities, early in the pandemic, the city of Chicago preferred to offer its residents a centralized find-and-book appointment system for COVID-19 testing, but other priorities and operational challenges prevented this. With more than 1,400 different systems that healthcare providers use to run their scheduling, and millions of Chicago residents seeking a vaccine, a unified, citywide rollout for COVID-19 vaccinations is a challenge for the city.
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